From the Suggestion Box to the Research Desk: Determinants of Healthcare Service Quality at Namrole Public Health Center

Abstract

Health services is the public basic level in Indonesia that through the public Health Center (Puskesmas), which is the functional organizational unit DHO / Municipality. Quality of service for patients’ needs of something complex, so that quality, affordable, effective and efficient health services can be realized. Therefore, the researchers wanted to know the relationship between the quality of health services at the Namrole Health Center in South Buru Regency. Formulation of the problem in this study is there a fast responsive, reliability, guarantee, attention, direct evidence with the quality of health services in Namrole Health Center? The expected goal of this study is to determine the factors associated with the quality of health services in Namrole Health Center. This study is analytical survey research with a cross sectional approach, with a total sample of 79 respondents taken by accidental sampling which is a pre-determined sampling, where the sampling technique is based on coincidence, anyone who accidentally meets the researcher can be used as a sample. The results showed that there was a relationship between responsiveness, reliability, assurance, attention, direct evidence and the quality with the value p < 0.05 of health services in Namrole Health Center. This is proven by Ha being accepted and Ho being rejected.